Elite Practice Phone Skills Mastery Course
Every single patient that has contact with the business will go through your team on the phones, usually as their first impression of your business. The person who answers the phone is literally the outward image of the business. Are you taking it seriously?
What You're Going to Learn:
- Best practices to convert callers to appointment
- Why Good is the enemy of Great
- Setting up the first impression of your practice
- Identifying the Motivating Factor
- Answering questions without confusing the caller
- Taking control of the call and scheduling the appointment
What You're Going to Get:
- You and your team will have lifetime access to this training, so you can go back to it for your new team members, or as a refresher for your existing team members!
- Training Includes Workbooks, Quizzes and Final Test so you can assess the comprehension of your team members as they proceed through the course.
- Call Sheet and New Patient Tracking Spreadsheet.
- Bonus Issue of Dr. Carlo Biasucci's Practice Growth and Marketing Look-Over-My-Shoulder Program detailing the best practices of outbound calls for your practice.